Floors To Your Home is dedicated to give our customers the best values in flooring.  We  have agreements with domestic and over seas manufacturers to resell their products.  Manufacturers contact us first to sell their overstocks, discontinued and factory seconds that they cannot sell through their regular channels of distribution. We sell these products at 50-75% off their original retail selling prices--that represents a GREAT VALUE for our customers. 

We have been in the flooring business since 1921--WE KNOW FLOORING!  Below is a picture of our 80,000 sq ft distribution center in Indianapolis, Indiana.  This building is 100% completely occupied by our company and is stocked to the ceiling with the best deals in flooring.

Our main goal is deliver top quality, low cost flooring products direct to your doorstep from our warehouses in Indianapolis, IN and Louisville, KY. We stand behind the statement that we are The Number One Discount Internet flooring website, bar none. We only ship to the Continental U.S.

We encourage you to shop around at traditional retail outlets first, then compare what you find with the products offered through our website. We are confident we can supply a comparable product with substantial price savings!

OUR PROMISE TO YOU...

If you are not 100% SATISFIED with your purchase you may return it to us--no ifs, ands or buts!

We stand behind the products we sell 100%!  That is the reason we offer you a 100% Satisfaction Guarantee.  We are not happy until you are, if you are unhappy with your purchase you may return it to us within 15 days of receiving it.

We have been in the flooring business since 1921--we know flooring and we stand firm on it.

You can depend on our solid reputation as a HONEST and RELIABLE source to do business with.  We won't let you down.

Please remember:

On all return merchandise, customer  will be responsible for all outbound and inbound shipping charges.

The material must be in the same condition and original unopened packaging as when you received it.

Policies

Any personal information collected via this website is used for ordering purposes only. Floors To Your Home will not release any personal information to third parties for any reason, unless expressly approved by you in writing.

Sales Tax

Sales tax is only applied to orders that will ship to or picked up in Indiana or Kentucky.

Shipping

99 percent of our products are in-stock and will ship the next business day. In cases where items will not ship in a timely manner, you will be notified within 24 hours. We only ship to the CONTINENTAL U.S. If you would like to arrange your own shipping please feel free to do so.

Payment Methods

We accept Visa, Mastercard and PayPal. Check by fax or money order payments may also be accepted. Please inform your customer service representative regarding your preferred method of payment.  All payment information is DESTROYED after purchase. 

Cancellations

If you decide to cancel an order, its best to do so before it ships out.  Call us immediately if you decide to cancel an order, we will follow up with you by e-mail with a cancelation number.  If the order has shipped out, it will be treated as a return with the customer responsible for all inbound and outbound shipping charges.  Orders can only be cancelled Monday thru Friday, 8:00 am - 5:00 pm EST.

Money Back Guarantee

Upon receipt of your merchandise, if you are not satisfied with the product, we offer a 30-day money back guarantee. Purchaser will be responsible for all inbound and outbound shipping charges.    You will receive credit for your order when the returned merchandise is received at our warehouse, in the same condition the material was originally shipped.

Warranty Information

Most of our FIRST QUALITY products carry manufacturer warranty against defects in the product under normal usage conditions. SECONDS and IRREGULARS do not carry any manufacturer waranty. Please speak with a customer service representative for more in-depth warranty information on the specific product you are ordering.  Please note SECOND quality material may require more waste calculation than other material.

Freight Damage

All merchandise ships directly from our warehouse. Damaged merchandise will be replaced at our discretion. It is the responsibility of the purchaser to inspect ALL shipments received from Floors To Your Home.  Claims for damage or shortages must be made upon receipt of product.  Do not install defective product, use constitutes acceptance.   If any merchandise is found damaged upon receipt from the freight company, simply refuse the shipment or mark the delivery carriers paperwork and store the damaged product until claim is resolved.. If your order is shipped via FedEx or UPS, any freight claims must be filed directly with the carrier within 24 hours prior to calling us for replacement merchandise.

Damaged or Defective Merchandise

Floors To Your Home carefully inspect all products when they arrive our warehouse from the manufacturer and we carefully inspect the products before we ship them to you. It is very important for you to inspect the merchandise when the delivery truck arrives.  Make sure the number of cartons is correct and make sure the label on the carton matches your order.  If you see any damage to the product, make sure you note this on the shipping manifest.  This is extremely important since claims can be denied if damage is not reported at the time of delivery.

If you think you have a manufacturing defect, please call our office at 1-800-804-5251 during normal business hours to report it.  We will ask for pictures showing the problems that you are describing.

Please inspect all merchandise carefully for any manufacturer defects before it is installed. Floors To Your Home cannot be responsible for any labor charges once the material is installed.

Acclimation

Allow flooring to acclimate in the installation area for 3-7 days.  It is the installer's responsibility to determine acceptability of the moisture level.

Pricing

Prices are subject to change at any time. Pricing errors can occasionally occur at checkout due to computer errors. We are not responsible for these pricing errors and you will be notified of any discrepancies when a customer service representative contacts you regarding your quote.  PRICES REFLECT ANY ADVERTISED PROMOTIONAL DISCOUNTS.  From time to time discount coupon codes may be used to get further discounts.

Disclaimer

Prices and availability are subject to change without notice. FloorsToYourHome.com is not responsible for any typographical errors. Product specifications are subject to change without notice. Product images will vary in color due to many factors such as monitor type, scan quality, etc. Images are not intended to duplicate exact physical appearance, but to serve merely as a guide or point of reference. If you require accurate visual inspection of a product for such factors that cannot be conveyed accurately by the images on this website, we recommend that you order a sample of the product prior to obtaining a quote and/or purchasing the product. It is assumed that you have read and understand our policies prior to placing an quote and/or purchasing any merchandise from us.

Returns

At Floors To Your Home we work hard to provide the best customer service in the industry.  If you have merchandise that you want to return to us, please read the following which should provide all the information you should need.

The minimum carton return is four.  That should not be a problem since having extra material on hand is always a safe bet just in case of an emgergency you need some extra flooring.  All returned cartons must be unopened and factory sealed.  You are responsible for all freight charges both inbound and outbound.  If merchandise was delivered during our FREE FREIGHT promotion, customer will be responsible for delivered freight.  All returns must be received by us within 30 days of the original order.  Special order products (including trim) is not able to be returned.

If you received the wrong merchandise, send us an e-mail at customerservice@floorstoyourhome.com and include a picture of the item showing the labels on the cartons.  We will correct the problem immediately.

Exchanges

Exchanges will be permitted for credit towards products of equal or greater value, within 30 days of receipt without a restocking charge.  Blow-Out Specials are excluded.  Product must be in the original condition and have been properly stored.  Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.  Any shipping costs are the sole responsibility of the customer.

Flooring Images

Although we try extremely hard to reproduce the exact flooring colors, the colors shown may vary in color from the actual flooring.  This is due to different monitors being used to view the pictures, scan and image quality.  Our pictures are only meant to help guide you with your color choices.