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April 3, 2020

 

To our valued customers:

 

We want to assure you that we are working tirelessly to support our customers and associates during this ever-changing and unprecedented situation. As we continue to navigate the uncertainty, Floors To Your Home is making the best decisions we can with two goals in mind: maintaining a safe shopping environment and serving the customers who rely on our products to complete their projects and support their businesses.

 

Floors To Your Home continues to adhere to guidelines and recommendations from the CDC, and we are taking the COVID-19 outbreak very seriously. We want to update you with the steps we’re taking to ensure your health and safety.

 

In addition to our standard store cleaning procedures, we’re following additional cleanliness guidelines from the CDC.

 

In order to keep you and our employees safe we’re ensuring that all of our staff social distance themselves in the store and regularly uses germ killing wipes to wipe down countertops, door knobs and other commonly used surfaces.

 

We are not allowing any of our employees to go into a customer’s house for any reason. We will leave samples at a customer’s doorstep if a customer calls and requests that service.

 

Our policy requires all of our employees to stay home if they are feeling ill.

 

If you have any concerns or questions whatsoever, please do not hesitate to contact us.

 

In short, we are doing everything possible to keep our customers and our employees safe and our warehouses and stores clean while we remain open for business.

 

Our customers and associates are of the utmost importance to us, and we are committed to maintaining a safe shopping experience for all.

 

Thank you on behalf of the entire Floors To Your Home Family.

 

Sincerely,

 

Marshall, Dan, Brian and Jeff Kahn
Owners, Floors To Your Home

 

 

 

March 25, 2020

 

To our valued customers:

 

We want to assure you that we are working tirelessly to support our customers and associates during this ever-changing and unprecedented situation. As we continue to navigate the uncertainty, Floors To Your Home is making the best decisions we can with two goals in mind: maintaining a safe shopping environment and serving the customers who rely on our products to complete their projects and support their businesses.

 

Floors To Your Home continues to adhere to guidelines and recommendations from the CDC, and effective March 25th we will be closing our physical locations to the public until it is safe to reopen. However customers can shop and buy on FloorsToYourHome.com, we are open for pick up and delivery, just place the order online and choose your best pick up or delivery options.  You can always email us at customerservice@floorstoyourhome.com

 

We will revisit the existing conditions on an ongoing basis and update the web page if any additional changes are required.

 

Our customers and associates are of the utmost importance to us, and we are committed to maintaining a safe shopping experience for all.

 

Thank you on behalf of the entire Floors To Your Home Family.

 

Sincerely,

Marshall, Dan, Brian and Jeff Kahn

 

March 24, 2020

 

 

 

Dear Valued Customers,

 

As we all navigate the uncertainty of the coronavirus ( COVID-19), we want to assure you that Floors To Your Home is taking the proper precautions and measures to conduct our business in a safe and responsible manner.  We value the health and safety of our customers and employees, and that remains our top priority as we do our part to help limit the spread of this virus.

 

Our online business is still open 24/7 and as of today March 24, 2020 the shipping companies are still in operation and able to ship our customer’s orders.

 

We will notify you immediately of any changes or postponements that could delay your order.  We are asking most of our employees to work at home, but our customer’s should not notice a difference in service.

 

We encourage you to email us at customerservice@floorstoyourhome.com if you have any questions or concerns, we appreciate your patience during this difficult time the world is experiencing.

 

We will continue to monitor updates on this situation and will do all that we can do to act responsibly and ensure the health and safety of our customers and employees.

 

Sincerely,

 

Marshall and Dan Kahn

 

Owners, Floors To Your Home

 

 

 

 

March 16th 2020

 

Dear Valued Customers,


As we all navigate the uncertainty of the coronavirus ( COVID-19), we want to assure you that Floors To Your Home is taking the proper precautions and measures to conduct our business in a safe and responsible manner.  We value the health and safety of our customers and employees, and that remains our top priority as we do our part to help limit the spread of this virus.


Floors To Your Home already prides itself on having clean stores and operations each and every day.  We have added additional cleaning procedures and our employees are frequently disinfecting surfaces, door handles, chairs, computers and countertops.  We are asking our staff to follow the CDC guidelines, which recommends hand washing and disinfecting as key preventive measures.  We are providing sanitizing products for all of our employees and customers to use.


As of today business is running as usual.  All of our stores are open for business and our e-commerce division is running normal.  To the best of our knowledge most of our suppliers, including the factories and the trucking companies are running business as usual with no interruptions.


We will notify you immediately of any changes or postponements that could delay your order.  We are asking our employees and in store customers to stay home if they are feeling ill.


We will continue to monitor updates on this situation and will do all that we can do to act responsibly and ensure the health and safety of our customers and employees.


Our thoughts go out to all of those impacted during this time.


Sincerely,
Marshall and Dan Kahn
Owners, Floors To Your Home

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